thank you so much for our order we received so promptly. It's a pleasure to business with a company who has their act together. we really appreciate it. thanks again
L.C.Scott,
Just wanted to thank you again for all your help. Everything went great and the GPS units were well used in Paris. Thanks for everything!
Regards,
K.D.
St. Louis, MO
thank you very much for your timely reply if and when I do get one it will be from your store I love people that are dedicated to their work and help the customer again thank you.
W.M.
Please disregard my message asking for a customer service rep to give me a call regarding the differences between the Garmin Model 3200 and 3600. I was able to locate your company phone number and spoke with Charlene and placed my order.
My experience with Charlene is one of the best I have had with customer service reps. She was very personable, patiently explained the differences and arranged for me to receive my GPS on Friday! I wish all companies had a "Charlene" for customers to deal with!! They'd have tons of customers and would make millions!!
Best Regards,
B.T.
South Burlington, VT
I just wanted to tell you what a GREAT experience I had with your company. Talk about exceeding the customers expectations! Not only is your website very easy to use, but the follow up was incredible including a personal e mail from Charlene Muniz. And, I was originally told that the item I wanted was on back order yet it arrived today - almost two weeks sooner than I thought and in time to present to my wife on her birthday! You can be sure that I will be back to shop again....and will be telling my friends about you. Thanks very much.
Most sincerely,
E.B.
Chicago, IL 60601
Just a follow up to say thanks for the quick shipment and great customer
service!
Now I've just got to learn to use it!
Thanks again for the great service!
Sincerely,
D.L.
Hello,
First, let me say that you have the nicest, friendliest and most comprehensive website for GPS products on the entire internet. We also have an online or ecommerce website and can admire how well done yours is.
We wanted to purchase an automobile with a GPS navigation system. However, the model of automobile we want to purchase does not come with navigation availability. I have looked at your Magellan and Garmin systems (the top of the line in each) and don't know which one would best serve our needs. We once rented a vehicle in California that had a navigation system and loved the way it guided us to turn, expect turns, etc. We want one that has sound. And apart from that I need your advice about what we should purchase in our situation. Which one is easiest to read, to operate, most comprehensive, etc? In other words, What would you recommend that we purchase?
Thank you for your time and attention to this email. Again, we are very impressed by your website.
Sincerely yours,
S.G.
Thanks Scott!
The GPS Store's customer service is the best of any internet retailer I've
dealt with.
Thanks,
Bruce
Dear Sir,
I have the GPS unit and I thank you very much. I will always recommend you to all my friends, outstanding service and delivery.
My most kind regards,
M.S.
I just wanted to mention that I appreciate the immediate and
knowledgeable support I received from Eric Carpenter of the GPS Store
team. With his help I was able to make a quick decision and purchase
an important Christmas gift.
Regards,
J.R.
Eric,
Thanks for everything, dealing with your company has been the best!!!
A.W.
Thank you so very much for all the information! You have been VERY helpful!!
K.M.
I just received my two Furuno LS 4100 Echo Sounders today. They look like a very fine unit. Thanks for the great price and fast service.
B.H.
I have just received my Magellan Meridian GPS which I ordered earlier this
week.
I just wanted to say thank you for your prompt and reliable service. I will
not hesitate to use your company again for similar purchases.
Thank you
J.C.
Langley, Canada
Hello,
Just a note to thank you for your outstanding service. I ordered an Earthmate GPS on Monday for a Christmas present and received it early Wednesday morning.
Thanks again,
E.E.
Subject: OUTSTANDING Customer Service
I ordered a GPS and software less than 30 minutes ago. I just received a
call from your company informing me that the CD I ordered came with the
unit, and they wanted to make sure I didn't really need 2. They saved me
$130 dollars. What great customer service!!! I'll be recommending you to
people for sure!
Keep up the good work!
L.B.
I just want to say "Thanks" to Michele for her assistance with my order at the GPSStore. It is nice to be able to shop on-line and then call a knowledgeable, nice person to finalize my order. Good Job and I will certainly shop here again!!
L.H.
Hi Eric,
Talked to someone there this am and straitened out the problem to my satisfaction. Thank you very much for your professional handling of this matter.
C.K.
To: The GPS Store
Sent: Friday, February 04, 2005 7:08 PM
Subject: Re: Handheld GPS Systems for U.S. Troops in Iraq
Thank you for the prompt reply, Eric! Need to get a fix on my budget but
then I will do as you suggest! Excellent service by the way - I am
unaccustomed to getting such timely and thoughtful response!
P.N.
GPS Store folks:
I want to thank you for the quick service. The order came 02/11/05 and the
Antenna came in with the order. This was earlier than I expected and all
went
well.
Thanks again.
G.Q
Thanks Scott,
I can't tell you how much difference a GPS unit has made in my life. I'm a manufacturers rep and travel 13 states looking for addresses.
What a blessing the Garmin GPS units are to me.
Thanks for the info.
Best Regards,
R.V.
Dear Sir or Madam:
Please refer to my order.
The package has arrived safely and I am extremely satisfied with the condition of my package.
I would like to extend my compliments and gratitude to all the members of the sales team who had been continuously responding to my anxious queries from time to time.
I must say, shopping online with you has been a very pleasurable experience.
Thank you.
Best regards,
K.C.
just wamt to say thanks for fantastic service my unit arrived today as promised.
will tell anyone to contact you for marine electronics.
with thanks
R.W.
Scott, thanks for the help. I appreciate the service from the GPS Store.
L.G.
Thanks for the quick reply Eric! I'm looking forward to receiving the 301 and was very impressed with your product line. I'm sure I'll do more business with The GPS Store in the future. You guys are off to a great start with me.
T.C.
From: Green Family
Subject: Many thanks
Drew, Scott and Jamie. Just wanted you to know how much I appreciate the assistance picking the right GPS. I have it installed and all eclectronics are working! Amazing! Now all I ahve to do is learn how to operate it! I know where I can good help with that!
D.G.
Date: March 31, 2005 3:38:50 PM EST
Subject: you guys rock!
I got my GPS today (at 10AM!) after placing the order yesterday after
3PM. You guys rock. Great prices- and the person that helped me out-
she was great! Thanks so much! I will not hesitate to recommend you to
others- which I already have! You might be getting a couple more
orders for the Forerunner 301 soon.
Keep it real!
J.S.
Date: May 3, 2005 3:59:11 PM EDT
Subject: Thanks for great service
I want to thank you for the way you handled the exchange of my Magellan
300 for a Magellan 700. Since the 300 did not work properly, you could
have sent me to the manufacturer and made me handle it through them.
Instead, The GPS Store handled this professionally and expeditiously to
keep the customer happy.
It has been a pleasure doing business with you and I will refer my
friends to you when they have electronic needs.
Thanks so much.
L.C.
Date: May 19, 2005 1:04:27 PM EDT
Subject: C330
I just received my Garmin C330 in the mail:I LOVE IT.Thank you for your help when I called.Your staff was very professional and knowledgable about the products.The item was received even faster than I thought !The C330 is even easier to use than I orig thought.
It seems to be a rare occurance these days to "get what you pay for".I definatley got more than I thought and the service was great.
Thank you.
J.L.
Just wanted to express my gratitude and appreciation for your rapid response and getting my new unit to me. It performs flawlessly and I cannot thank you enough for the help I received. I will definitely get all my GPS supplies from you in the future and I intend to inform my friends of the courteous and speed of your operation. Again, thank you very much.
T.L.
Wellington, FL
Sent: Sunday, May 29, 2005 12:21 AM
Subject: RE: " Garmin GPS 10 Bluetooth GPS +nRoute Map Software."
Eric,
Thought you would like to know, BECAUSE of YOU, I put in my order tonight for the product below. I will let you know how well I like it, Deal? *smile*
Thanks again for being so honest with me today! You are so refreshing and an asset to your company!
Sincerely,
S.R.
Date: June 9, 2005 9:58:06 AM EDT
Subject: Re: Garmin Streetpilot III
I tell folks to check your company out last... they look at everyone else and then BUY from you guys! You guys don't have fast service... you have sudden service!
Thanks for the tip.
WW
------------------------------------------------
Thanks, Eric
My Dad received the eTrex Legend on Friday, just as you promised!!! Thanks a million for the great customer support!
I will forward this email to him so he can include it when he returns the other unit.
M.L.
Sent: Friday, June 17, 2005 6:06 PM
Subject: RE: gps 2610 - ship today ?
Thank you again Scott....appreciate the really great service.
Regards,
Pete
P.S.J.
Sent: Tuesday, June 21, 2005 4:20 PM
Subject: Order
Hello,
I just wanted to let you all know that I am very pleased with the service that I received when ordering on-line from your company. Last week I placed an on-line order for a Magellen 200 and shortly after placing the order, I received a confirmatin email from you all stating that my order had been placed and the approx. date that it would be delivered. When ordering, I had typed in the wrong delivery address and went back to correct it. Again, I received an email from you stating that you had changed the delivery address.
You even had a direct link to the UPS web site where I could go to track the delivery of my order. The order was delivered today as you said it would be. The GPS is a gift for my husband and hopefully he will be as pleased with it as I am with your service.
You have most certainly gained my trust and I would definitely order from you in the future.
Thank you,
B.P.
Greetings! I'm just emailing to let you know how much I enjoy my Garmin quest. It's great in the car, telling you which way to go and then off road for geocaching. I wasn't sure if it was what I wanted, but it's more than I expected. My husband has a Garmin 60cs. Once you have a Garmin, it's easy to use any of the units. They are very user friendly. One thing I'd like to see on the quest would be a place to hook a lanyard. I wanted to say thanks for the great service also.
J.D.
Date: June 23, 2005 6:47:45 PM EDT
Subject: Thanks
Thanks for my order. I mounted the antenna in the
passenger pillar of my mini van and it works great. It even works great
indoors also.
CB
thanks for your quick response ,its been a pleasure ,communicating with the gps store sales team .i will recommend you to all who want your product .sincerely A.L. (past and future customer)
Date: July 1, 2005 1:43:57 PM EDT
Subject: Thanks!
I called yesterday to see if you had the Lowrance i500 in stock. The woman who answered the phone told me that she was expecting an order to arrive any minute. She asked if I'd like a call when they arrived and took my number. Debbie called me around 3:30PM to let me know they arrived and to see if I wanted to place an order. I did only if I would have it the next day and she promised to ship it out promptly so I would have it on time. I wanted to thank Debbie for her help and understanding my need to have the GPS for my vacation this week! Great customer service!
Thank you!
J.S.
Jamie,
You guys provide the best service of any store I have ever dealt with. I am impressed and appreciative.
thanks
J.O.
Sent: Friday, July 08, 2005 6:43 PM
Subject: Re: Your order with The GPS Store.
My order came this afternoon, and I wanted to thank you. I received exactly what I ordered, it arrived exactly when I was told it would, and it was in perfect condition. What more can anyone ask for? It certainly beats waiting on line in a store to buy something from a salesperson who knows nothing about the product, and usually ends up not having it in stock anyway.
Have a good weekend.
L.G.
Sent: Monday, July 18, 2005 10:55 AM
Subject: Perfect Delivery
Thank you for the prompt delivery. Everything was perfect. Look forward to doing more business with you in the future.
Thank you,
J.F.
Date: July 18, 2005 5:25:31 PM EDT
Subject: your store
I searched the internet via Google and found your site. Your website is
very good, easy to navigate and very informative. I had some questions that
needed to be answered, so I called. Scott helped me and did a great job
answering questions I had about the Garmen Quest. He made me feel
comfortable with the purchase so I just ordered it by phone. This is the
first item I ever purchased over the internet and you made it easy to do.
Thanks, and I am excited about receiving my order.
R.P.
Sent: Tuesday, August 09, 2005 11:54 AM
Subject: Re: Question
Hi,
Sorry I didn't respond sooner, I was out of the office most of the day on Monday. This is fantastic news! Many thanks to you and anyone else at The GPS Store that helped me with this issue!!
You guys must have contacted Garmin on my behalf. They sent me an email around 9am Monday morning that basically said I missed the upgrade window by 2 months, and that I would have to pay $150 for the version 7 upgrade. When I got home last night they had sent another email with the unlock code and related information. The send time on this one was 2:30pm. You guys obviously contacted them between 9:30am and 2:30pm and got this taken care of for me.
I would also like to say that I have purchased the Street Pilot 2610 and a Rino 130 from you, both have operated flawlessly. The only issue was with the 2610 software upgrade. Several friends have asked me where I purchased them from, and they were glad to hear you are only 40 miles from Wilmington. Most had visited your website, but they had no idea your store was close by. Since then, two friends of mine have driven to your store and purchased automotive type GPS units. I think the reason that people are willing to drive 40 miles to your store (rather than buying online), is because they simply want to get their hands on a unit before shelling out $500-$1000. You can find a few models at Circuit City or Best Buy, but you guys stock every model available for the general consumer.
Thanks Again,
R.A.
Sent: Friday, August 19, 2005 9:00 PM
Subject: Re: garmin 178
Jamie,
We spoke a few days ago about problems with my 178 Garmin. I did not have to do a master reset. It seems that I just needed to set the keel depth to zero versus the 20ft it defaulted to.
I appreciate your help and concern. I will further "test" the unit on my next outing. I hope that I can email you with questions if I can't decipher the manual.. Thanks for your valuable assistance. I really thought that I had a "lemon" but you proved me wrong!
Sincerely,
D.C.
Date: September 16, 2005 4:22:01 AM EDT
Subject: Thank you
Hello!
I would like to thank you for your great service! Delivery time to Finland was really fast, and your prices are great too.
I«m going to use your services in the future too, and I«m spreading the word about you in Finland.
Regard
P.V.
Date: September 27, 2005 8:25:45 PM EDT
Subject: Re: Your Order with The GPS Store
Customer Service:
I must commend you on the service I received from Charlene Muniz. I seldom send e-mails, and even less frequently order from online store.
But Charlene was so exceptional I had to let you know. Through no fault of hers/yours she had to call me several times, due to my debit card problem. She pursued my order like a dog on a bone and I appreciate it. Looking forward to my Garmin 60CS in Thursdays mail ! ! !
J.T.
Date: October 13, 2005 7:38:20 PM EDT
Subject: Magellan eXplorist 600
I just purchased a Magellan 600 eXplorist from your company. I would like to thank you very much for your professional service. You emailed me back right away with the answers to my questions that I had about certain GPS models and provide me a great shopping experience. I'm glad I picked your company with your lighting fast shipping. Very, very happy! Thanks Again!
A.F.
Daytona Beach FL
Sent: Sunday, October 30, 2005 10:06 PM
Subject: Thanks to Eric Carpenter!
Greetings~
Regarding order--I should have said thanks to Eric Carpenter--he answered my question about what the software was that came with this unit--quickly and professionally! Made the sale!
J.Q.
Date: November 18, 2005 4:55:00 PM EST
Subject: Sales Support
Dear GPS, On Nov. 18th around 4:30, I called the GPS phone number and spoke to a young man named Jamie. I must say he was most helpful and very knowledgeable. Jamie took his time and helped me understand the various GPS units. He directed me to what I believe was the right product for me.
It was very nice to deal with someone who really knew his subject.
D.S.
Sent: Wednesday, January 04, 2006 8:46 PM
Subject: Fwd: Your order with The GPS Store.
Just wanted to take a moment and thank you... well done. Your webfront was easy to navigate and place an order. And you actually shipped it the same day I ordered - I've had other places "ship same day" but all they did was notify the shipper and my order left 2-3 days later.
So thank you - you did what you claimed and had great prices to boot. You definatley get a plug from me next time I hear someone plans on buying a GPS.
Once again, well done! Thanks.
Walter.
